We insure all of our breakable packages. You’ll need to hold onto the item, the packaging materials, and the box. I will file a claim with USPS once I hear from you that an item arrived broken.

USPS requires that all damaged pieces, box, and original packing material be dropped off at a post office after the claim is filed. The post office will give you a receipt called PF form 3831 - just send me a picture of that and no return shipping is needed. Whenever possible, if you ever receive a very damaged box or if it rattles when you shake it please refuse to accept it and return to sender immediately.

Due to the nature of these unique pieces, all items are final sale. If you are not happy with your purchase please contact me via a direct message on Etsy. If you have any questions about the item you want to order please contact me prior to purchasing so I can help you with your order!

If you do end up returning your order, you must return the item within 14 days of delivery. The buyer is responsible for return shipping costs and for loss in value if an item isn’t returned in original condition. Once the item is returned and the condition reviewed, the refund for the purchase price only (ie: not the initial shipping costs) will be refunded.